Terms of service

VERT Perfumes

Last updated: September 23, 2026

OVERVIEW

Welcome to VERT Perfumes. The terms “we,” “us,” and “our” refer to VERT Perfumes.

VERT Perfumes operates the website www.vertkw.com, including its associated content, features, products, and services (collectively, the “Services”), to provide our customers with a convenient and reliable online shopping experience.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

These Terms of Service, together with our Privacy Policy and any other policies referenced herein, govern your access to and use of our website and Services.

By accessing our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read and agree to these Terms of Service.

If you do not agree to these Terms, please discontinue your use of our Services.

Nothing in these Terms limits or excludes any mandatory consumer rights provided under applicable Kuwaiti law.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you have the legal capacity to enter into a binding agreement or are using the Services with the consent and supervision of a parent or legal guardian where required by law.

To make a purchase, you may be required to provide personal information, including your name, email address, telephone number, billing information, and delivery address.

You agree to provide accurate, complete, and up-to-date information when using our Services.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

If you suspect unauthorized access to your account, please notify us immediately at contact@vertkw.com.

We reserve the right to suspend or restrict accounts associated with fraudulent activity, unauthorized transactions, or violations of these Terms, subject to applicable law.

SECTION 2 – OUR PRODUCTS

VERT Perfumes offers a selection of fragrance-related products, including perfumes, fragrance sprays, all-over sprays, bakhoor, and scented body and hair products.

We make reasonable efforts to ensure that product descriptions, specifications, images, and pricing information are accurate and up to date.

However, product colors, packaging appearance, and visual presentation may vary slightly depending on your screen settings, lighting conditions, or manufacturing variations.

Fragrance perception is subjective and may vary depending on individual preferences, skin chemistry, application method, and environmental conditions.

Customers are responsible for reviewing the available product information and following the relevant usage and safety instructions.

If you have known allergies or sensitivities, please review the product information and contact us for clarification before purchasing.

We reserve the right to update product descriptions, modify our product range, limit purchase quantities, or discontinue products, subject to applicable law and our obligations concerning accepted orders.

SECTION 3 – ORDERS AND ORDER CONFIRMATION

Placing an order through our website constitutes an offer to purchase the selected products.

After submitting an order, you may receive an automated acknowledgment confirming that your order has been received.

Your order will be considered accepted when we confirm its acceptance through our order confirmation or fulfillment process.

We reserve the right to decline or cancel orders for legitimate reasons, including product unavailability, payment authorization failure, suspected fraud, or material pricing errors.

If an order is canceled after payment has been collected, we will arrange a refund of the amount paid for the canceled items in accordance with applicable law.

Customers are responsible for reviewing their order details, including product selection, quantities, contact information, and delivery address, before completing checkout.

If you need to modify or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request, subject to the order's processing status and your applicable statutory cancellation rights.

SECTION 4 – PRICES AND PAYMENT

All prices displayed on our website are stated in Kuwaiti Dinars (KWD), unless otherwise indicated.

Product prices, discounts, and promotional offers may change without prior notice. However, price changes will not affect orders that have already been accepted, except where otherwise permitted by applicable law.

Any applicable delivery charges, taxes, or additional fees will be disclosed during checkout before you confirm your purchase.

We accept the payment methods displayed at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments are processed through the payment service providers available on our website.

We do not guarantee the availability of every payment method for every transaction.

If a payment is declined or cannot be verified, your order may not be processed until a valid payment method is provided.

SECTION 5 – SHIPPING AND DELIVERY

VERT Perfumes delivers products to the locations and service areas displayed during checkout.

Delivery availability, estimated delivery times, and applicable shipping charges will be communicated before completing your purchase.

Delivery estimates may vary depending on product availability, order volume, delivery location, and operational circumstances.

We will make reasonable efforts to fulfill and deliver accepted orders within the communicated timeframe.

If a material delay occurs, we will endeavor to notify the customer and provide updated delivery information.

Customers must provide accurate and complete delivery details and ensure that someone is available to receive the order when required.

If you receive a damaged, incorrect, or incomplete order, please contact us promptly at contact@vertkw.com or +965 98082182.

Nothing in this section limits your statutory rights concerning delivery delays, loss, damaged products, or non-delivery.

For additional information, please review our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

All original content published on our website, including the VERT Perfumes name, logo, original product photography, graphics, text, website design, and other proprietary materials, is owned by VERT Perfumes or used with the permission of the respective rights holders.

These materials are protected by applicable intellectual property laws.

You may access and use our website for lawful personal and non-commercial purposes.

You may not reproduce, distribute, modify, commercially exploit, or use our protected content without prior written authorization, except where permitted by law.

Shopify and other third-party names, logos, and trademarks appearing on our website remain the property of their respective owners.

Nothing in these Terms transfers ownership of any intellectual property rights to you.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

Our website may provide access to optional tools or services offered by third parties, including payment services, customer support applications, and other website integrations.

These tools may be governed by separate terms and privacy policies established by their respective providers.

We do not control the independent operations of third-party services.

Where you choose to use an optional third-party service, we encourage you to review its applicable terms and policies.

We may introduce, modify, or discontinue optional website features from time to time.

Nothing in this section excludes any responsibility that cannot lawfully be excluded.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, social media platforms, and other external services.

These websites operate independently and may maintain their own terms, privacy practices, and security policies.

VERT Perfumes does not control external websites and is not responsible for their independent content, products, or services, except to the extent required by applicable law.

We encourage customers to review the relevant policies before sharing personal information or completing transactions on third-party websites.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

VERT Perfumes is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with VERT Perfumes. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and VERT Perfumes, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with VERT Perfumes.

SECTION 10 – PRIVACY AND PERSONAL INFORMATION

Your privacy is important to VERT Perfumes.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection requirements.

We may collect and process information necessary to manage customer accounts, process payments, fulfill orders, arrange delivery, provide customer support, and operate our Services.

Because our website is powered by Shopify, certain information may be processed by Shopify and authorized service providers involved in operating our online store.

Where necessary for providing our Services, personal information may be processed or transferred outside Kuwait, subject to applicable legal requirements.

You may review Shopify's Privacy Policy for additional information about its privacy practices.

Please refer to our Privacy Policy for further details regarding the collection, use, disclosure, storage, and protection of your personal information.

SECTION 11 – CUSTOMER REVIEWS AND FEEDBACK

Customers may submit product reviews, suggestions, comments, or other feedback relating to our products and Services.

By submitting feedback, you confirm that your submission is truthful, does not infringe the rights of others, and does not contain unlawful, abusive, misleading, or harmful material.

You grant VERT Perfumes a non-exclusive, worldwide, royalty-free license to reproduce, display, and use feedback you voluntarily submit for legitimate business purposes, including customer service, product improvement, and promotion, subject to applicable privacy and intellectual property laws.

We reserve the right to moderate or remove reviews that violate these Terms or applicable law.

We do not guarantee that every submitted review will be published.

SECTION 12 – ERRORS AND INACCURACIES

Despite our efforts to maintain accurate website information, occasional errors may occur in product descriptions, prices, promotions, availability, delivery charges, or other content.

We reserve the right to correct inaccuracies and update website information when necessary.

If a material error affects an order that has already been submitted, we will contact the customer and explain the available options in accordance with applicable law.

Where an order cannot be fulfilled and payment has already been collected, the applicable amount will be refunded.

We will not impose additional charges on an accepted order without the customer's agreement where such agreement is required by law.

SECTION 13 – PROHIBITED USES

You agree to use our website only for lawful purposes.

You must not use our Services to:

  • Engage in fraud, unauthorized transactions, or unlawful activities.

  • Submit false, misleading, or fraudulent information.

  • Infringe intellectual property rights or violate the privacy of others.

  • Upload viruses, malware, or other harmful code.

  • Attempt to gain unauthorized access to our systems or customer accounts.

  • Interfere with website functionality or security.

  • Collect customer information without authorization.

  • Impersonate another person or misrepresent your identity.

  • Use automated systems to disrupt our website or circumvent its security measures.

  • Harass, threaten, abuse, or otherwise harm customers, employees, or other individuals.

We may restrict or suspend access where necessary to protect our website, customers, or legal rights, subject to applicable law.

SECTION 14 – AUTOMATED AGENTS

Automated software, including artificial intelligence agents, bots, and other autonomous systems, must interact with our website lawfully and in accordance with our technical access restrictions.

Automated systems must not misrepresent their identity, bypass security controls, interfere with website operations, or access restricted information without authorization.

Where required by our applicable technical policies, automated agents must identify themselves accurately and comply with relevant access and usage restrictions.

We reserve the right to restrict automated activity that threatens website security, customer privacy, or service availability.

SECTION 15 – TERMINATION OF SERVICES

We may suspend or terminate access to our Services where a customer materially violates these Terms, engages in fraudulent activity, or uses the website unlawfully.

We may also discontinue or modify our Services for legitimate operational reasons, subject to applicable law.

Termination of website access does not automatically cancel accepted orders, extinguish outstanding payment obligations, or affect existing statutory consumer rights.

Provisions that reasonably need to remain effective after termination, including those concerning intellectual property, liability, and dispute resolution, will continue to apply to the extent permitted by law.

SECTION 16 – DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide accurate information and maintain reliable website functionality.

However, website access may occasionally be interrupted due to maintenance, technical issues, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, we do not guarantee that our website will be continuously available or entirely free from technical errors.

Product characteristics, quality, and suitability are governed by the product descriptions, applicable warranties, and mandatory consumer protection requirements.

Nothing in these Terms excludes or restricts any statutory warranty, remedy, or consumer protection that cannot lawfully be excluded.

SECTION 17 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, VERT Perfumes will not be responsible for indirect or consequential losses arising from the use of our website where such losses are not legally recoverable.

We are not responsible for losses resulting solely from inaccurate information provided by a customer, unauthorized use of customer account credentials, or circumstances beyond our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, product defects, personal injury, breach of mandatory consumer protection obligations, or any other liability that cannot lawfully be excluded or limited.

Your statutory rights and remedies remain unaffected.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to compensate VERT Perfumes for reasonable, documented losses arising directly from your unlawful use of our Services, infringement of third-party rights, or material breach of these Terms.

This provision does not apply to losses caused by our own negligence, misconduct, or breach of applicable law.

Nothing in this section requires a consumer to waive mandatory legal protections or assume liabilities that cannot lawfully be imposed.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent legally permissible.

The remaining provisions will continue in effect, provided they can operate independently and consistently with applicable law.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

These Terms, together with the policies expressly incorporated by reference and the terms disclosed and accepted during checkout, constitute the agreement governing your use of our Services and your purchases from our website.

Nothing in this section excludes any mandatory rights or obligations established by applicable law.

SECTION 21 – ASSIGNMENT

You may not transfer your customer account or contractual obligations to another person without our prior written consent, except where permitted by applicable law.

VERT Perfumes may transfer its contractual rights and obligations as part of a legitimate business transfer or restructuring, provided that such transfer does not unlawfully reduce or prejudice your existing consumer rights.

SECTION 22 – GOVERNING LAW AND JURISDICTION

These Terms of Service and any disputes arising from purchases made through VERT Perfumes shall be governed by and interpreted in accordance with the laws of the State of Kuwait.

Subject to applicable consumer protection laws and mandatory jurisdictional requirements, disputes arising in connection with these Terms shall fall within the jurisdiction of the competent courts of the State of Kuwait.

Customers retain the right to seek assistance from the relevant consumer protection authorities in accordance with applicable law.

SECTION 23 – HEADINGS AND LANGUAGE

The headings contained in these Terms are provided for convenience and do not affect their interpretation.

These Terms may be made available in both English and Arabic.

Both versions are intended to communicate the same rights and obligations.

In the event of a material inconsistency between the two versions, the Arabic version shall prevail to the extent required by applicable Kuwaiti law.

SECTION 24 – CHANGES TO TERMS OF SERVICE

We may update these Terms of Service to reflect changes in our operations, Services, website functionality, or applicable legal requirements.

The latest version will be available on this page, together with its most recent update date.

Where required by law, we will provide appropriate notice of material changes.

Changes will not retroactively reduce customers' rights under orders already accepted, except where permitted by applicable law.

Your continued use of our website following the effective date of updated Terms constitutes acceptance of those changes to the extent permitted by law.

SECTION 25 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, your order, or our products and Services, please contact us using the information below.

Business Name: VERT Perfumes

Website: https://vertkw.com

Email: contact@vertkw.com

Phone / WhatsApp: +965 98082182

Business Address: Al Aqiliya, Complex 89, Kuwait

Country: State of Kuwait

For information regarding returns, exchanges, and refunds, please review our Refund Policy.

For information regarding personal data and privacy, please review our Privacy Policy.

Thank you for choosing VERT Perfumes.