Privacy policy

Last Updated: September 23, 2026

1. Introduction

Welcome to VERT Perfumes.

At VERT Perfumes, we value your trust and are committed to respecting your privacy and protecting your personal information.

This Privacy Policy explains how VERT Perfumes ("we," "us," or "our") collects, uses, stores, and shares your personal information when you visit our website, browse our products, place an order, or communicate with us through our website or other customer service channels.

Our website, www.vertkw.com, is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

By using our website, you acknowledge that you have read this Privacy Policy and understand how your information is handled as described below.

2. Information We Collect

We may collect personal information when you visit our website, create an account, make a purchase, subscribe to our communications, or contact our customer service team.

Depending on how you interact with our website, the information we collect may include:

Personal and Contact Information

Your name, email address, telephone number, billing address, shipping address, and other information necessary to process and deliver your orders.

Order and Payment Information

Details of your purchases, selected products, order history, payment method, transaction status, and information required to process payments, refunds, returns, or exchanges.

Payment transactions are processed through the payment service providers available at checkout. We do not require you to provide complete payment card details through our customer service channels.

Account Information

If you create an account, we may collect information associated with your account, including your login details, saved addresses, preferences, and purchase history.

Device and Website Usage Information

When you browse our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, and interactions with our website.

Customer Communications

Information you provide when contacting us through email, telephone, WhatsApp, or other available customer service channels.

3. How We Use Your Information

We collect and process personal information to operate our business and provide you with a convenient, secure, and personalized shopping experience.

Your information may be used to:

  • Process payments, confirm purchases, and fulfill your orders.

  • Arrange shipping and delivery to your selected address.

  • Provide order updates, delivery notifications, and customer support.

  • Manage returns, exchanges, refunds, and customer inquiries.

  • Maintain your customer account and shopping preferences.

  • Improve our website, product selection, and overall shopping experience.

  • Detect and prevent fraudulent transactions and unauthorized activities.

  • Send promotional offers, product announcements, and marketing communications in accordance with applicable requirements and your communication preferences.

  • Comply with applicable legal obligations and resolve disputes.

We use personal information for the purposes described in this Privacy Policy and in accordance with applicable laws.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential website functions, improve performance, understand visitor interactions, and enhance your shopping experience.

These technologies may help us remember your shopping cart, maintain your preferences, analyze website traffic, and provide relevant product recommendations or advertisements.

Some cookies are necessary for the website to function properly, while others may be used for analytics and marketing where enabled and permitted.

You can manage cookies through your browser settings and, where available, through the privacy or cookie preferences provided on our website.

Please note that disabling certain cookies may affect some website features or your shopping experience.

5. Sharing Your Personal Information

To operate our online store and fulfill your orders, we may share relevant personal information with trusted third parties that provide services on our behalf.

These may include Shopify, payment service providers, shipping and delivery companies, website hosting providers, customer support services, analytics providers, and marketing partners.

Information is shared as necessary for purposes such as payment processing, order fulfillment, delivery, website operation, customer communication, fraud prevention, and permitted marketing activities.

We may also disclose personal information when required by applicable law, in response to valid legal requests, or when necessary to protect our legal rights and the security of our services.

Where applicable, information may also be disclosed in connection with a business transfer, merger, or restructuring.

We do not authorize service providers to use customer information for purposes unrelated to the services they provide to us, except as otherwise described in this policy or permitted by applicable law.

6. Shopify and Third-Party Services

VERT Perfumes operates its online store through Shopify.

Shopify collects and processes certain personal information when you browse our website, interact with our store, or complete a purchase. This information may be used to operate and improve the e-commerce services provided to us and our customers.

Where Shopify's enhanced services are enabled, Shopify may also process information about your interactions with our store, other merchants, and Shopify to provide enhanced shopping experiences, relevant advertising, and related services.

Information may be shared with Shopify and its service providers, including parties located outside Kuwait.

For more information about Shopify's handling of personal information, please visit:

Shopify Consumer Privacy Policy 

You may also review the privacy choices available to you through the Shopify Privacy Portal .

7. Marketing Communications

We may use your contact information to share updates about new fragrances, product launches, exclusive offers, promotions, and other news from VERT Perfumes.

Marketing communications may be delivered through email, SMS, WhatsApp, or other available communication channels, in accordance with applicable requirements and your preferences.

You may request to stop receiving marketing messages at any time by following the unsubscribe instructions included in applicable messages or by contacting us directly.

Opting out of promotional communications will not prevent us from sending essential messages relating to your orders, payments, deliveries, or customer service requests.

8. Data Security

Protecting your personal information is important to us.

We use Shopify and relevant service providers to support the operation of our online store and employ appropriate technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and avoid sharing passwords, payment card details, or other sensitive information through unsecured communication channels.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

The applicable retention period may depend on the nature of the information, the services requested, and our operational and legal obligations.

For example, certain information may need to be retained to complete transactions, maintain customer accounts, provide support, process refunds, comply with applicable recordkeeping requirements, resolve disputes, or protect our legal rights.

When personal information is no longer required, we will take appropriate steps to delete or anonymize it, subject to applicable legal and operational requirements.

10. Your Privacy Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding the personal information we hold about you.

These may include the right to request access to your personal information, request correction of inaccurate information, request deletion of eligible information, or obtain a copy of your data where applicable.

You may also withdraw consent for certain processing activities or opt out of marketing communications where such options are available.

To submit a privacy-related request, please contact us at contact@vertkw.com.

We may need to verify your identity before processing your request to protect your personal information.

Requests will be reviewed and handled in accordance with applicable laws. Certain information may need to be retained to meet legal obligations, complete transactions, or resolve disputes.

11. Children's Privacy

Our website is not intended for use by children who are under the age of majority in their jurisdiction without the involvement of a parent or legal guardian.

We do not knowingly collect personal information directly from children in circumstances where doing so is prohibited by applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

12. International Data Transfers

As our online store operates through Shopify and may use service providers located in different countries, your personal information may be transferred to, stored in, or processed outside Kuwait.

Such transfers may occur for purposes including payment processing, website hosting, order management, analytics, and customer support.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are carried out in accordance with relevant data protection requirements.

13. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

These websites and services operate independently and may have their own privacy policies and data processing practices.

We encourage you to review the privacy policies of any third-party websites you visit.

VERT Perfumes is not responsible for the privacy practices or content of external websites that are not operated or controlled by us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

Where required by applicable law, we will provide additional notice of material changes.

We encourage you to review this page periodically to stay informed about how we handle your personal information.

15. Contact Us

If you have any questions about this Privacy Policy, how your personal information is handled, or wish to submit a privacy-related request or complaint, please contact us using the details below.

VERT Perfumes

Website: https://vertkw.com 

Email: contact@vertkw.com

Phone / WhatsApp: +965 98082182

Address: Al Eqaila, 89 Mall , Kuwait

We will review your inquiry and respond as appropriate in accordance with applicable requirements.